Your IT, run properly. Every day.
We take ownership of your environment end to end: identity, devices, cloud, network and backup. It stays patched, documented and standardised, so it scales with you and stands up to scrutiny.
Everything behind the screen.
Choose the full stack or the parts you need. Either way, each area is run to the same standard and the same security baseline.
Microsoft 365 and identity
Tenant administration, Exchange Online, SharePoint and Teams, with Entra ID set up for single sign-on, conditional access and multi-factor authentication. Licences right-sized so you only pay for what you use.
Tools · Microsoft 365 · Entra ID · Intune
Devices and endpoints
Laptops, desktops and mobiles enrolled, configured and kept up to date through Intune. New devices arrive ready to work, and lost or retired ones are wiped and recorded.
Tools · Intune · Autopilot · ESET · Huntress
Cloud infrastructure
Design, build and day-to-day running of workloads on Azure and AWS, from file servers and line-of-business apps to customer-facing platforms, with cost and performance kept in check.
Tools · Microsoft Azure · Amazon Web Services
Networks and firewalls
Office networks, Wi-Fi and fully managed firewalls monitored around the clock, with content filtering, intrusion prevention, application control and identity-based policies.
Covers · LAN · Wi-Fi · Firewalls · VPN
Backup and business continuity
Independent backup of Microsoft 365 and your servers, tested restores, and a continuity plan that says exactly how you keep working if something goes wrong.
Tools · Keepit · Azure Backup
Secure file sharing
Document management and external sharing that keeps confidential files under your control, with permissions and audit trails that make sense to your team.
Tools · SharePoint · OneDrive · Egnyte
Licensing, assets and vendors
One record of every device, licence and contract. We handle renewals and deal with your software and telecoms vendors so you don't have to.
Covers · Asset register · Renewals · Vendor liaison
Strategy and roadmap
Senior advice on where your IT should go next: budgets, upgrades, new offices, acquisitions and the technology decisions that support your plans.
Covers · IT roadmap · Budget planning · Board reporting
Management, not just maintenance.
You should always know the state of your IT. These come as standard with every managed service agreement.
Monthly service report
Tickets, trends, patch status and security events in plain language.
Living documentation
Network diagrams, asset lists, admin accounts and procedures, kept current.
Patch and update management
Operating systems, applications and firmware updated on a set schedule.
Proactive monitoring
Servers, devices, backups and connectivity watched so issues are fixed before users notice.
Service reviews
Regular meetings with your leadership to review performance and plan ahead.
A named team
Engineers and an account lead who know your business, not a different face every call.
About managed IT
We already have an IT person. Do we still need you?
Many clients keep an in-house IT lead and use us for the depth behind them: security operations, cloud, projects and cover for holidays. We can be your whole IT team or work alongside yours.
How do you take over from our current provider?
We start with an assessment, then run a planned handover: credentials, documentation, licences and vendor contacts. We stabilise the essentials first so nothing drops during the switch.
Can you support offices in more than one country?
Yes. We have engineers in Hong Kong, Tokyo, Singapore, Kuala Lumpur and Manila, and partners further afield, so one agreement can cover your whole regional footprint.
How is managed IT priced?
A clear monthly agreement based on your users, devices and the services you choose, agreed before we start. Projects are quoted separately and in advance.
“Each interaction with Velocity has been typified by competence and responsiveness, as well as accurate costing.”Tom RoydsCOO, Lloyd George Management (HK)
Not sure where your gaps are?
Book a free IT and security review with a senior consultant.